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Consumer BehaviorProduct GrowthSports Betting
● Case Study / Growth Strategy

From First Bet
to Active Bettor.

Exploring how early social participation may influence continued engagement among new sports bettors.

Opening data point
63%

of bettors placed their first bet with a friend.

SURVEY · N=20 · 2026
FIRST BET·SOCIAL ONBOARDING·BEHAVIORAL ACTIVATION·ROOKIE MODE·PARTICIPATION OVER EDUCATION·PRODUCT GROWTH·
FIRST BET·SOCIAL ONBOARDING·BEHAVIORAL ACTIVATION·ROOKIE MODE·PARTICIPATION OVER EDUCATION·PRODUCT GROWTH·
THE STRATEGIC THESIS
THE PROBLEM

New bettors may struggle to reach meaningful participation.

THE INSIGHT

Early betting experiences are often social.

THE OPPORTUNITY

Help new bettors access existing social experiences sooner.

THE SOLUTION
ROOKIE MODE
01 THE BUSINESS PROBLEM

The Drop-Off Problem.

DraftKings has publicly identified engagement and retention as drivers of long-term growth. This project explores one behavioral factor that may influence what happens right after the first bet.

Downloaded App
Placed First Bet
Continued Participation
Illustrative Participation Journey

New bettors don’t just need to know how to bet.
They need a reason to come back.

02 RESEARCH FINDINGS

What We Learned.

63%

Placed their first bet with a friend.

74%

Received guidance from another person during their first betting experience.

47%

Selected group betting as the feature most likely to increase continued participation.

Source: Original survey of 20 new and casual sports bettors, 2026.

03 OBSERVATION & INSIGHT

A Pattern Emerged.

A Friend
+
A Game
+
A Conversation
Outcome
First Bet

Most participants described early experiences that involved guidance, encouragement, or participation from someone else.

INSIGHT

The first bet is often a shared experience.

The social support present during the first betting experience may not carry forward into later participation.

04 OPPORTUNITY

What if that social experience didn’t end after the first bet?

Social participation appears most relevant at the very beginning, yet most of the experiences that support it are found later, once users are already navigating alone.

The opportunity is helping new bettors reach meaningful participation sooner.

05 PRODUCT AUDIT

DraftKings Social already exists.

PRODUCT OBSERVATION

Feeds, groups, profiles, community picks, and group parlays are already built into the app. The infrastructure for social participation is there.

06 SOLUTION

Rookie Mode.

A FIRST TIME BETTOR ACTIVATION LAYER

An activation layer that helps first time bettors build their first connections inside the social features DraftKings already has.

Not a new community product, but a shorter path to the one that already exists.

07 USER JOURNEY

First Time Bettor Activation Journey.

STEP 011/4
First Bet

A new bettor places a first bet and Rookie Mode turns on.

STEP 022/4
Build Connections

They are pointed to friends, groups, and communities already in the app.

STEP 033/4
Participate

They take a first social action, like joining a group or a community pick.

STEP 044/4
Keep Going

Familiar people and groups give them a reason to open the app again.

08 PRODUCT MOCKUPS

Rookie Mode in Action.

Five screens.

DRAFTKINGS9:41
Welcome to Rookie Mode
ROOKIE MODE
Welcome to
Rookie Mode.
A short setup that connects you with the people, communities, and tools already inside DraftKings.
First Bet
Discover DK Social
Find Your Community
Week 1 Activation
Become an Active Bettor
01 · Activation
Welcome to Rookie Mode
DRAFTKINGS9:41
How would you like to get started?
Choose the experiences that interest you most and Rookie Mode will personalize your journey.
Explore DraftKings Social
Follow Experienced Bettors
Join Beginner-Friendly Groups
Discover Popular Community Picks
Learn While Participating
02 · Preferences
How Would You Like To Get Started?
DRAFTKINGS9:41
Discover DraftKings Social
POWERED BY DK SOCIAL
These experiences already live inside DraftKings. Here is where to start.
Follow Bettors
Track experienced players
Join Betting Groups
Sunday Squad, Parlay Pals…
Community Feed
See picks and reactions
Popular Picks
Trending in your sport
Notifications
Stay in the loop
03 · Discovery
Discover DraftKings Social
DRAFTKINGS9:41
Find Your Community
POWERED BY DK SOCIAL
Discover existing communities inside DraftKings Social.
Beginner Betting Group
12,400 members
NFL Fans
Sunday game-day chat
NBA Fans
Live during games
Popular Community
Trending this week
Friend Activity
3 friends are betting
04 · Community
Find Your Community
DRAFTKINGS9:41
Week 1 Rookie Challenge
Progress
2/4 completed
Follow 3 Bettors
Join 1 Group
View 5 Community Picks
Place Your First Community-Inspired Bet
REWARD
Rookie Progress Badge
05 · Participation
Week 1 Rookie Challenge
09 BUSINESS IMPACT HYPOTHESIS

The Path to Engagement.

01
Activation

Users discover DraftKings Social earlier.

02
Participation

Users take their first social actions.

03
Engagement

Users have more opportunities to return and participate.

THE HYPOTHESIS

If Rookie Mode shortens the path to social participation, it may increase early engagement among new bettors.

This project does not claim that social activation guarantees retention. It proposes a testable relationship between earlier participation and continued engagement.

10 FINAL TAKEAWAY

People rarely start betting alone.

DraftKings already has the social infrastructure. The opportunity is to help new bettors experience that value earlier.

ProjectDraftKings Rookie Mode
DisciplineGrowth Strategy · Consumer Behavior
RoleStrategy · Research · Product Thinking
Year2026
DRAFTKINGS
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